We are aware of a problem that many writers have reported today, 12/1/11 regarding negative balances to their account. Helium’s tech team is currently working to correct this. We do know this is only an issue with the display and that the correct balances are in our database.  Please do not contact the help desk — we’re working to fix this as soon as possible!

Update: 12/1/11, 10:20 AM  Eastern Time: The tech team believes they  have isolated the problem and are working on a fix.  Once the fix is coded, it will need to be checked. So we don’t yet have a specific delivery time.

Update 12/1/11 12:15 PM Eastern Time –We’ve come up with a fix, that worked properly in our test environments, and then deployed it to production. However, apparently once in production it’s appearing only as a partial fix. So while your earnings may come up, it’s not fully complete. We are still working towards full resolution of this issue.

Update 12/1/11 3:15 PM Eastern Time — We are continuing to investigate this issue, with the assistance of several helpful members.

Update 12/2/11 7:00 PM Eastern Time — This issue has now been resolved.